HR-Go Privacy Policy

Last updated: 24 July 2026

This Privacy Policy explains how SOLO PTE. LTD. ("Solo", "we", "us") collects, uses, discloses and protects personal data in connection with the HR-Go mobile application ("HR-Go" or the "App"), in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

HR-Go is a workforce-management app provided to organisations ("Employers") for their employees. If you use HR-Go, you access it with an account issued by your Employer. Your Employer owns the employment records processed through the App; Solo processes that data on the Employer's behalf as a service provider.

1. Information we collect

Account & identity data — name, email address, phone number, employee ID, and, where your Employer records them, government identifiers such as NRIC/FIN and work-pass details, plus employment details (department, role, work schedule).
Attendance & location data — when you clock in/out or check in to an assigned job, the App may record your device's geo-location (GPS coordinates) and the time, to support attendance and operations.
Payroll & related data — payslip and salary figures, statutory contributions (e.g. CPF) and related payroll information, shown to you for your own records.
Attachments — photos and documents you choose to upload (e.g. expense-claim receipts, medical certificates), via your camera, photo library, or file picker.
Requests & activity — leave, claims, overtime and correction requests you submit, and approvals you make.
Device data — a push-notification token and basic device information, to deliver notifications and operate the App.

We do not use third-party advertising or analytics SDKs in the App.

2. How we use your data

We use the data to authenticate you; record and display attendance; process leave, claims, overtime and corrections; display your payslips; deliver push notifications; and operate, secure and support the App. We process it on your Employer's instructions to provide these HR services.

3. Disclosure

We disclose your data only to: (a) your Employer (the owner of the records); and (b) service providers who host and support the App under confidentiality obligations (e.g. cloud infrastructure). We do not sell your personal data or share it with third parties for their own marketing.

4. Security

Data is encrypted in transit using TLS/HTTPS. Sensitive data such as salary information is encrypted at rest using managed key encryption (KMS), with access restricted to authorised roles.

5. Retention

We retain personal data for as long as needed to provide the service to your Employer and to meet legal, tax and employment record-keeping obligations, after which it is deleted or anonymised.

6. Your rights & data deletion

Under the PDPA you may request access to, or correction of, your personal data, and withdraw consent.

How to request deletion of your HR-Go data:

Email data.protection@solo.com.sg from your work email, with the subject "HR-Go data deletion request", or ask your Employer's HR administrator to raise the request on your behalf.
Include your name and employer so we can locate your records.
We acknowledge within 5 business days and complete verified requests within 30 days.

What is deleted vs. kept: on a verified request we delete your HR-Go account data (profile, attendance, leave, claims, overtime and attachment records) except records we are legally required to retain — for example payroll, tax and employment records that Singapore law requires employers to keep for a statutory period. Because your Employer owns the employment records, deletion is carried out together with your Employer. Legally-retained records are deleted once their retention period ends.

7. Children

HR-Go is intended for use by working adults and is not directed at children.

8. Changes

We may update this Policy from time to time; the "Last updated" date above reflects the latest revision.

9. Contact

SOLO PTE. LTD. — Data Protection Officer — data.protection@solo.com.sg